Training manuals published by the project consortium:

Online Hate Speech

What is online hate speech? This comprehensive guide explains the perspectives of victims, perpetrators and bystanders, the effectiveness of counter-communication, and provides an easy-to-follow overview of hate speech regulation in different EU regions. 72 pages, 2020 [SIGN UP]

Media Information Literacy

What is propaganda? What is disinformation? How do you spot a bot? This manual provides practical insights from first-line practitioners about critical thinking and media literacy. 16 pages, 2020 [SIGN UP]

Responding and Reacting to Hate

What do you do once you have encountered a hateful message? Which strategies work and which do not? What is the difference between a response and a reaction? Useful do’s and don’ts based on 5 years of campaigning. 9 pages, 2020 [SIGN UP]


This user manual explains how to use the AI virtual assistant that automatically discovers toxic messages and helps you write responses. Track online discrimination and aggression in different languages, and react in just a few clicks. 10 pages, 2020 [SIGN UP]


A concise overview of spicy memes, shitposting terminology and any underlying ideologies and conspiracy theories. 6 pages, 2020 [SIGN UP]


A concise overview of hate speech research terminology. Refer here if you read a word in the manuals that you don’t know what it means. 10 pages, 2020 [SIGN UP]


Learn how to start a campaign with reporting, responding and engaging using all the techniques, skills and approaches discussed in previous manuals. 7 pages, 2020 [SIGN UP]


All the practical information for new project trainers and managing their teams. 9 pages, 2020 [SIGN UP]

Digital Resilience

People say things in cyberspace that they would not ordinarily say face-to-face, which may result in ruder language, harsher criticisms, anger, hatred or threats. This manual gives practical tips on how to stay safe and sane when responding to online hate. 8 pages, 2020 [SIGN UP]

Technical reports published by consortium experts:

Digital Services Act

A comment on the European Commission's proposal for a Digital Services Act, for DTCT partners and upstanders. 7 pages, 2021 [SIGN UP]

Creative Counternarratives

Standing up to online hate requires a lot of confidence and creativity. Responses should not be toxic yet need to have some kind of impact (they should be prickly). AI could help. 9 pages, 2021 [SIGN UP]

Annotating Illegal Hate Speech

We describe our method of creating annotation guidelines for potentially illegal hate speech and the empirical analysis of Twitter data. 8 pages, 2021 [SIGN UP]

Engagement Analysis

Over 1,000 upstanders responded to toxic messages with memes and text, leading to new, real-life insights on self-regulatory approaches against online hate. 15 pages, 2021 [SIGN UP]

Useful third-party resources:

Courage Against Hate
Facebook 2021, 129 pages

The NGO Handbook: Campaigning on Twitter [PDF]
Twitter. 2017, 92 pages